Complaint 2142091

Complaint Summary

SUSPENSION

Owner Narrative

The contact's son owns a 2011 Dodge Ram 1500. The contact stated that while his son was driving at an undisclosed speed, there was an abnormal grinding and rubbing sound coming from the rear end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic for brake service. The contact stated that while the vehicle was being repaired, the independent mechanic confirmed the abnormal grinding and rubbing sound. The vehicle was not repaired. The contact was advised to contact the dealer for assistance. The contact was informed of NHTSA Campaign Number: 10V656000 (Suspension); however, the VIN was not included. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 18V160000 (Fuel System, Gasoline). The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under the recall. In addition, the contact stated that the dealer had not confirmed the failure but had agreed to inspect the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.