Complaint 2141198
2020 TOYOTA HIGHLANDER • STRUCTURE:BODY • incident Oct 17, 2025
- Complaint ID
- 2141198
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2020
- Component
- STRUCTURE:BODY
- Incident Date
- Oct 17, 2025
- Date Received
- Oct 19, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
We own a 2020 Toyota Highlander, and both of the exterior door handles for the backseat have broken. The first in Jan 2025 and the second a few days ago. When the first was repaired (a different door) I was told this happens often on Toyota doors and is to be expected. If this is true why are stronger components not being used in manufacturing? The first doorhandle was replaced totaling $370 and now we are going to have to replace the second. It is disheartening to know that you can purchase a car that is supposed to be so safe, but if something were to happen I might not have a way to open the door to get to my children in the back seat.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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