Complaint 2136874
2011 FORD FUSION • STEERING • incident Sep 30, 2025
Complaint Summary
STEERING
Owner Narrative
Complete Loss of Electric Power Steering (EPS) Assist. This is a direct recurrence of the Federal Safety Defect under Recall 15S18 (NHTSA 15V-340), creating an immediate crash risk due to high steering effort at low speeds. Prior recall service (Feb 22, 2016) was only a software reprogram, which failed to correct the fundamental hardware defect. Current confirmed DTCs (U3000:49, U3000:72, U3000:96) mandate steering gear replacement. The replacement is covered under CSP 15N01, specifically Supplement #3, which requires a steering gear replacement, regardless of age/mileage limits, if replacement under Recall 15S18 is still required, which it is. [XXX] ht approval using Ford Corporate Case: CXH-05687349-N3W2T6. Ford SSSC denied the mandated repair, failing to remedy a safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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