Complaint 2133350

Complaint Summary

TIRES:TREAD/BELT

Owner Narrative

The tires were installed on 8.22.2025 and on the following Thursday, August 28, 2025, all of the tires had low pressure. I returned to the Orange City, FL Tire Kingdom per the managers' (Brittany) request and the mechanic filled all of the tires and said that they were not completely filled when they were installed. The following day, Friday, 8/29, I began my return trip to my home in North Carolina. Within a few hours, the driver’s side front tire exploded and my truck was on the rim of the tire, swerving into the adjacent lane on I-95. I was able to get the truck off of the highway, onto the nearest exit ramp without being hit. I have never been that close to being killed on the interstate. [XXX] came and put the spare on and while I was waiting along the highway I called Tire Kingdom and was advised by [XXX] at the Orange City store to take the truck to the nearest Mavis or Tire Kingdom. The nearest one was Mavis in Brunswick, Ga, about 30 minutes north of the incident. The Brunswick store was closing and I was advised to bring my truck in at 8:00 am. I stayed at a hotel nearby and had the truck there at 7:45 am. I was told that they did not have four replacement tires in stock and could probably have them by Tuesday as it was Labor Day Weekend. They stated that they could replace only the blown tire and “take a look” at the other three tires. There was absolutely no concern for my safety or welfare, and no appreciation of the amount of risk I would be undertaking to continue to drive on the other tires. I went to Firestone and replaced all of the tires and returned home safely. I contacted Tire Kingdom three more times and was advised to return the tires to the Asheville, NC Mavis Tire store for evaluation. The manager, [XXX] and a mechanic inspected all of the tires and immediately stated that all of them were defective.The belt had separated, the sidewall was weak, and the rim/beading was bent. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.