Complaint 2125724

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

I have had problems with Jeep suddenly losing all power while driving with NO WARNING! Everytime ive had it checked they could not find anything wrong with it. Just recently it happened again and since then when I drive it doesn't seem to want to accelerate. There are no noises,instrument lights on any codes showing up. I had to wait a month for my appointment at the dealership and then another month for them to even tell me what was wrong. They said i need a new transmission which is ridiculous since my car only has 89,956 miles and a majority of those miles are from military moves. The only thing they did was run a diagnostic test (nothing showed up) and said they had 2 people test drive it ( but my mileage was the same going in and going out) They told me it would cost 7500 before taxes for the transmission. They could not give me a clear answer when I asked what exactly is wrong with the transmission. I was told that its something internal but they couldn't tell me exactly the problem because that would require them to take it apart. I asked if I should get a transmission flush to make sure it wasn't that since I just learned that cvt should be flushed earlier than usual and he told me probably not. I decide to take my car home and will never use them again. I went two months without a car and was unable to work because they did not offer me any time of vehicle while I had to wait. Im concerned because Mopar discontinued the transaxle package with torque converter, part number 68000676AH that is for my vehicle because it is known to be defective. I bought this car brand new and thought it was clear of any defects or safety issues. A new transmission for a car that is less than 10 years old is ridiculous and seems like a lemon. Since Jeep knows this Jatco transmission is defective and also discontinued it with a different part then why arent they offering a goodwill repair or at least a warranty adjustment. I will now have to quit my job or buy a new car.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.