Complaint 2123046
2013 FORD F-350 • FUEL/PROPULSION SYSTEM • incident Aug 5, 2025
- Complaint ID
- 2123046
- Make
- FORD
- Model
- F-350
- Model Year
- 2013
- Component
- FUEL/PROPULSION SYSTEM
- Incident Date
- Aug 5, 2025
- Date Received
- Aug 22, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
FUEL/PROPULSION SYSTEM
Owner Narrative
My 2013 F-350 Super Duty 6.7 Diesel truck has a problem with the DEF system and power loss. I had a check engine light come on, and an AutoZone scan shows a P20BA Power Train System and a few other codes were noted (see attached documents). I took it to my selling dealer, and they confirmed the Reductant Heater needs to be replaced. I found out there is a recall for this defective part on just about every Ford F-Series 6.7 Diesel "except" my specific year and model. The recall on all of the other F-Series trucks have the same defective part as my truck has. Why is Ford getting away with this. If the part installed in my truck is the same defective part that is being replaced on all of the other trucks, why is my truck not included in the recall, it is the same defective part. It is costing me over $1,700.00 to replace a known to Ford and NTSB, a defective part. I would think Ford should be ordered to include my truck in the recall or replace at cost of parts only and not the full-blown excessive charge I am having to pay. PLEASE HELP
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
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