Complaint 2122185

Complaint Summary

SERVICE BRAKES

Owner Narrative

I have a 2.7l V6 Bronco with an automatic transmission. There is a steep downhill road (22% grade) a couple blocks from my house that ends at a stop sign for a major cross street. I apply the brake pedal to slow down for the stop sign and the Bronco behaves normally and comes to a full stop, but then with no change in brake pedal pressure by me nor any pedal feedback, i notice the Bronco starts creeping forward a few feet, then abruptly stops again. When the Bronco starts creeping downhill and then abruptly stops again, there is no brake pedal feedback or movement, and the engine does not change RPM. The only sound I hear is something that sounds like service brakes releasing pressure then suddenly reapplying full pressure. I compensate by stopping early, so I don’t drift into the intersection, or a vehicle in front of me, or pedestrian. It can startle any pedestrian that starts to cross in front of my “stopped” Bronco and it suddenly starts creeping down on them. I have noticed this for months but have not taken it to a dealer for resolution yet. The problem appears to not happen after I have been driving for a few minutes. Because this is a problem that occurs on hills in the first few minutes of driving, it likely will be hard to demonstrate to a dealership for diagnosis because there are no hills near my local Ford dealership. The incident occurrence date entered below ([XXX]) is just today’s date - this problem has been present for many months, if not since new. Other uses have reported this same issue in online forums: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.