Complaint 2120941

Complaint Summary

SEAT BELTS

Owner Narrative

No damage or water spill to the car whatsoever, but now the SRS passenger airbag light is on. This is a recurrent issue with Suabru, and there was even a recall for this part a few years ago, which was replaced in my vehicle during that period. Less than 5 years later, there is already an issue with it. This is not an oil change or a tire replacement; it is an AIRBAG SENSOR!! I cannot find any definite information indicating that my own driver's airbag will go off while the SRS light is on. To think that my airbag may not go off, from no fault of my own, due to an issue with the PASSENGER airbag, is unacceptable. Subaru claims this is out of warranty, will not pay for it, and is charging me over $1000. This is no cosmetic issue; this is incredibly dangerous, and Subaru is aware of this. There needs to be some warranty in place for this part in particular, considering it is a model-wide issue among all Subaru vehicles. This is NOT something that the vehicle owner should need to pay for when it could end their lives. Some diagnostic codes claim the sensor got "wet" after their cars were just detailed! Unacceptable! If the airbag sensor cannot withstand daily wear and tear, then it should not be allowed to be produced and purchased. Not only can the part be damaged way too easily, but it also impacts the safety of all passengers involved. I am so upset with this outcome, in all honesty. My car is unsafe to drive because the recall piece continues to have issues.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.