Complaint 2119775
2016 VOLVO XC90 • STRUCTURE:BODY • incident Aug 12, 2024
- Complaint ID
- 2119775
- Make
- VOLVO
- Model
- XC90
- Model Year
- 2016
- Component
- STRUCTURE:BODY
- Incident Date
- Aug 12, 2024
- Date Received
- Aug 12, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
I am filing a safety complaint regarding a failed rear door latch actuator in my 2016 Volvo XC90. This is a known issue among Volvo owners, yet there appears to be no recall or corrective action. The defect causes the door latch actuator to seize, rendering the affected rear door completely inoperable from both the inside and outside. This means passengers seated in the rear are unable to open the door to exit the vehicle. This is an extremely dangerous and potentially life-threatening hazard. In the event of an emergencyâsuch as a fire, collision, or submersionârear seat passengers would be trapped inside the vehicle with no way to escape. This failure compromises basic vehicle safety standards, as all doors should be fully functional to allow for emergency egress. I strongly urge the NHTSA to investigate this recurring defect in Volvo vehicles and require Volvo to address it promptly before it results in serious injury or death.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
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