Complaint 2117780

Complaint Summary

SUSPENSION

Owner Narrative

My wife, [XXX] , purchased a 2005 Acura TL on [XXX]. The car was not inspected, it had a hole in the oil tank, was leaking battery acid, had broken control arms, wore out rotors, wore out brake pads, bald tires, Vehicle Stability Control disabled, no AC, cracked dashboard where the passenger air bag is located, and the alignment was so bad that the car would try to pull very hard off of the road. Toxic hot fumes entered the cockpit during my wife's drive home from the car dealership. The fumes made her feel sick and gave her a horrible headache because of the leaking battery acid and perhaps the hole in the oil tank. It's a health and safety issue that needs to be taken seriously. The used car dealership (Premium Auto Outlet Inc.) is selling vehicles to customers and are not providing them with the title. My wife paid in full, yet she had to fight to receive the title. The employees scream at there customers, including my wife and also tell them to leave the property when asking for the title and when confronted about vehicle mechanical issues. The female employee even screamed over the phone at our mechanic (Delran Auto Repair) who tried to tell the employee that the car was not is sellable condition due to the safety and mechanical problems. Please review the Google reviews and Facebook reviews for more horrible customer experiences when it comes vehicles being sold in horribly unsafe mechanical condition, withholding titles, unlawfully repossessing, screaming at customers and ignoring customer complaints. The best resolution for my wife and I would be for the dealership to pay for all of the repair bills that accrued (roughly $4K) due to the car being sold in unsafe condition and most importantly the prevention of any health and safety issues due to the selling of unsafe mechanically condition vehicles to future customers. Please investigate this issue for the health and safety of people. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.