Complaint 2116864

Complaint Summary

ELECTRICAL SYSTEM:IGNITION

Owner Narrative

The contact's wife owns a 2014 GMC Yukon XL. The contact stated that on several occasions, the vehicle failed to start with the key in the ignition. The failure persisted and a yellow anti-theft warning symbol was displayed on the instrument panel. The contact stated that on one occasion the vehicle failed to start after several attempts and the contact became trapped inside the vehicle for approximately 5-6 minutes and was unable to unlock or open the doors. The contact attempted to use the remote and the key to unlock the doors but there was no electrical functions available. The contact stated that the temperature was very hot inside the vehicle, and he was starting to be deprived of oxygen due to the excessive heat. The contact’s wife who was inside the residence was able to unlock the vehicle from outside after several attempts of pressing and pushing the door handle, the key, and the remote. The contact stated that after the door was unlocked, the contact jiggled the key inside the ignition switch and the vehicle started. Medical attention was not needed; however, the contact stated that the failure could have been fatal if he did not have the cellphone to call for assistance. The contact eventually restarted the vehicle and drove to the dealer. The contact was provided a diagnostic fee and the vehicle remained with the dealer. The manufacturer was not yet notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 120,079.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.