Complaint 2114745

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2015 Ford Focus. The contact stated that the vehicle shuddered or hesitated while idling. Additionally, the failure also occurred while driving at various speeds. The contact stated that the transmission intermittently failed to shift as designed, and the vehicle stalled while driving. The vehicle was occasionally coasted or pushed to the side of the road, and several attempts were made to restart the vehicle. However, the failure recurred while driving at various speeds or while the vehicle was idling. The failure had become more persistent. The contact stated that on another occasion, while driving approximately 50 - 55 MPH, the vehicle went into LIMP Mode. The vehicle was towed to the residence. The “Service Vehicle Soon” and an unknown warning were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the TCM had failed, causing the transmission to overheat, reaching over 1,000 degrees, causing damage to the shifting forks. The wiring harness was burned due to the failure. The mechanic stated that the PCM had caused damage to the forward gears. The vehicle was repaired; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer for assistance. The manufacturer was informed of the failure and confirmed that the VIN was not under recall or covered under warranty. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.