Complaint 2111658

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.