Complaint 2110814
2019 JAGUAR I-PACE • ELECTRICAL SYSTEM • incident Jul 16, 2025
- Complaint ID
- 2110814
- Make
- JAGUAR
- Model
- I-PACE
- Model Year
- 2019
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Jul 16, 2025
- Date Received
- Jul 16, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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