Complaint 2102899

Complaint Summary

STEERING

Owner Narrative

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after accelerating from being parked, the check engine warning light and a red explanation sign were illuminated. The message that the vehicle was in restricted mode was displayed on the instrument panel and the contact continued to drive approximately 25 MPH, causing the vehicle to go into LIMP Mode. The messages “Suspension Fault - Stop Safely”, and “Stop Engine” were displayed on the instrument panel. The contact was able to drive the vehicle home, but the vehicle failed to exceed 5 MPH. The dealer was contacted and confirmed that there was no recall related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The manufacturer advised that the contact get a rental and later provide receipts for reimbursement. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.