Complaint 2097551

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

The Mass Air Flow (MAF) sensor on my 2022 Ram 2500 failed, causing multiple system malfunctions. It triggered inaccurate Diesel Particulate Filter (DPF) codes and showed abnormally high idle hours that do not reflect actual vehicle use. This defect is tied to a known issue identified by Stellantis in Technical Service Bulletin #18-002-24, which acknowledges improper MAF sensor calibration or compatibility on vehicles like mine. The bulletin was verbally confirmed by the dealership as applying to my truck. This faulty sensor caused emissions system errors, degraded engine performance, and may impact emissions compliance. There was a persistent check engine light, reduced fuel economy, and the risk of engine derating. The problem was reproduced and confirmed by Encore Chrysler (Mobile, AL), an authorized Ram dealership. Stellantis has agreed to cover the repair under Goodwill, but the issue appears systemic. Safety was potentially compromised by inaccurate sensor data that may cause sudden engine derate or failure during operation. Additionally, the incorrect idle hour readings could affect warranty determinations and long-term diagnostics if not corrected. The check engine light first appeared on May 21, 2024. The vehicle has been out of service since May 22, 2024, and repairs are still pending. The MAF sensor and affected systems are available for inspection upon request. This issue may affect a broader set of Ram 2500 trucks, and given the manufacturer’s internal bulletin, it may merit a recall review.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.