Complaint 2097284
2014 FORD ESCAPE • LATCHES/LOCKS/LINKAGES • incident Jun 2, 2025
- Complaint ID
- 2097284
- Make
- FORD
- Model
- ESCAPE
- Model Year
- 2014
- Component
- LATCHES/LOCKS/LINKAGES
- Incident Date
- Jun 2, 2025
- Date Received
- Jun 3, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
LATCHES/LOCKS/LINKAGES
Owner Narrative
The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the driver's side rear passengerâs door independently opened. The contact drove back to the residence but was unable to securely lock the door. The contact stated that when the door opened, the "Door Open" chime sounded, and the " Door Ajar" symbol was displayed on the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear driverâs side door latch needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that there was a recall related to the failure, NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the VIN was not included. The contact informed the manufacturer of the recall and was informed that the VIN was not included in the recall. The failure mileage was approximately 99,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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