Complaint 2096084

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2015 Nissan Altima. The contact stated while driving 50 MPH, the vehicle jerked and made an abnormally loud sound. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that the check engine and stabili-trak warning lights were illuminated. The vehicle failed to restart. The vehicle was towed to the residence, and then was towed to the dealer. The vehicle was diagnosed and determined that the transmission had failed and needed to be replaced. The repair was pending. The manufacturer was made aware of the failure and advised the contact that the VIN was included in Nissan Manufacturer Recall Number: PC490. The contact was advised that a manager would reach out. However, the contact was awaiting a call from the manager. The contact was advised that the dealer was refusing to repair the vehicle, because the vehicle was not under recall. The failure mileage was approximately 190,300.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.