Complaint 2090489
2016 DODGE JOURNEY • ELECTRICAL SYSTEM • incident Apr 1, 2023
- Complaint ID
- 2090489
- Make
- DODGE
- Model
- JOURNEY
- Model Year
- 2016
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Apr 1, 2023
- Date Received
- May 9, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The contact owns a 2016 Dodge Journey. The contact stated that after several attempts, the vehicle failed to start. Due to the failure, the contact was forced to jumpstart the vehicle. There were several messages displayed on the instrument panel. The contact stated that the messages disappeared while driving the vehicle. The vehicle was taken to an independent mechanic on several occasions for the same failure. The contact stated that the battery, alternator, starter motor, and various other parts were replaced; however, the failure persisted. Recently, the contact stated that upon attempting to unlock the door with the key fob, the vehicle failed to unlock, and there was no power from the vehicle. The contact used the key to manually unlock the door, and the alarm system sounded off. Due to the key fob failing to operate as needed, the contact was unable to disengage the alarm. The vehicle failed to start while jumpstarting the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000. The VIN was not available.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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