Complaint 2088021

Complaint Summary

STRUCTURE:BODY

Owner Narrative

Not sure how long the paint has been peeling on the truck, but the truck is immaculate except for the peeling paint. The paint was peeling at time of purchase, and we were told by dealer that it was covered as Toyota had issues with their white paint. After purchase, we were told that Toyota wouldn't cover it. The peeling paint is not localized to one spot but peeling on every panel. It is peeling off the top and all sides. The vehicle has always been stored under cover. We have never had a vehicle peel as this and have inquired with a few body shops that relate it to manufacturer defect and that the entire truck will have to be stripped and repainted to correct the problem. There were several models of Toyotas during 2014 that had the white paint related issues that Toyota corrected. Not sure, why the white paint on the Tundra’s wasn't included as it clearly has the same problems. After internet searching and speaking with dealers, this is a widespread issue. The truck is available for inspection. Peeling paint can pose several safety issues, especially with children. It also will cause premature aging of the vehicle making it more susceptible to rust and deterioration. The problem has been inspected and confirmed with a dealer.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.