Complaint 2062771

Complaint Summary

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Owner Narrative

Purchased the car in June of 2024 with around 33,000 miles. I thought the doors were locked and someone was able to just open my back door when my car was unattended in a store parking lot; the car was supposed to be locked. Lights and horn started going off. Being a female with a child this is a very scary issue. The idea that anyone can get in when you think the doors are locked or vice versa, in the event of an emergency no one can get in because the doors dont unlock. It started with the passenger side rear door lock not working with fob or button. The lock needs to be done manually. The dealership looked at it and said they could not replicate the problem and everything was working. Now both rear door locks dont work with the buttons or the key fob. The rear doors have to be locked and unlocked manually all the time. Car is currently at the dealership and they confirmed the issue and are telling me that the BCM (i believe is what they said) needs to be replaced and reprogrammed. The car only has approx. 42,500 miles. The other issue with the car is the automatic emergency braking system light comes on and flashes on the dash. It is very random and sometimes it doesnt do it at all. There can be nothing in front of me on the road when it starts flashing. It also does it in all weather conditions, and even when its dry. There have been multiple issues with this car since the day I purchased it.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.