Complaint 2062716

Complaint Summary

SUSPENSION

Owner Narrative

Rear fenders are rusted such that wiring harness falls off from underside if fenders and rubs on tires. Middle of frame rusted through on right and left side and dealer's floor lift went about half-way through both sides when the technician. tried to raise truck to check wiring under truck. The lift only crunched about halfway through near the middle of the frame. That was the point when the technician noticed the truck was lifting unevenly and making a crunching sound when he started trying to lift it. He left the truck as it was - with two wheels on the floor and two wheels about an inch off the floor He hollered for th shop supervisor to look at, who came and got me in the waiting room to show me what happened. The dealership could not repair the frame, but said there was a welding shop a couple of miles away down a back road in Zachow, WI where I could safely drive to if I went really slow. I don't know when the frame started rusting or the date the dealer's hydraulic lift broke through the frame. The truck's rear fenders were starting to significantly rust when it was about 3-4 years old. It was purchased new. I don't know how badly the frame had rusted at that time. I'm fairly certain the truck had less that 100,000 miles on it when the dealer found that the frame was rusted through. It's 22 years old now and was bought new in 2003. It has 147,000 miles on it today. Assuming that the miles/year were roughly the same at 6,682, and the tail lights started acting "funny" (the reason we brought the truck to the dealership),happened the year after we bought our new 2013 Lund boat (2014), that would put the mileage on the truck at 73,502. This type of dangerous deterioration should not happen with a low-mileage vehicle like ours.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.