Complaint 2056071
2020 SUBARU ASCENT • EXTERIOR LIGHTING • incident May 15, 2024
- Complaint ID
- 2056071
- Make
- SUBARU
- Model
- ASCENT
- Model Year
- 2020
- Component
- EXTERIOR LIGHTING
- Incident Date
- May 15, 2024
- Date Received
- Jan 15, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
EXTERIOR LIGHTING
Owner Narrative
When vehicle was 3.5-4 years old, the LED "halo" around the headlight assembly went out. This part is a fixed part of the assembly and unrepairable and requires the owner to replace the entire headlight assembly. An LED headlight should not be going out after only 3.5-4 years. I have noticed this is a common complaint on online forums for the Subaru Ascent. Normally, this would just be a cosmetic nuisance, but in states, such as Virginia where I live, that have annual vehicle safety inspections, the vehicle fails inspection if any part of the headlight does not work, regardless of its effect on the functioning of the actual headlight lamp to produce light when activated. Further, this is a dealer only part and repair and I was quoted $1,300 for an issue that has no effect on the headlight to illuminate the road and is cosmetic only. Subaru needs to address this faulty assembly.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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