Complaint 2054073
2012 DODGE JOURNEY • SEATS:FRONT ASSEMBLY:HEAD RESTRAINT • incident Jan 6, 2025
- Complaint ID
- 2054073
- Make
- DODGE
- Model
- JOURNEY
- Model Year
- 2012
- Component
- SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Incident Date
- Jan 6, 2025
- Date Received
- Jan 7, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Owner Narrative
The contact owns a 2012 Dodge Journey. The contact stated upon starting the vehicle, the driver's side headrest deployed inadvertently and hit the contact's head. The contact sustained pain from the neck down to the shoulder but did not receive medical assistance. The dealer was notified of the failure and informed the contact that the failure was related to an unknown extended warranty coverage that had expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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