Complaint 2051884
2024 FORD EXPLORER • SUSPENSION:FRONT • incident Dec 12, 2024
- Complaint ID
- 2051884
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2024
- Component
- SUSPENSION:FRONT
- Incident Date
- Dec 12, 2024
- Date Received
- Dec 30, 2024
- Data As Of
- Jul 1, 2026
Complaint Summary
SUSPENSION:FRONT
Owner Narrative
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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