Complaint 2047896
2012 FORD EDGE • SERVICE BRAKES • incident Sep 13, 2024
- Complaint ID
- 2047896
- Make
- FORD
- Model
- EDGE
- Model Year
- 2012
- Component
- SERVICE BRAKES
- Incident Date
- Sep 13, 2024
- Date Received
- Dec 13, 2024
- Data As Of
- Jul 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard causing the braking distance to become extended. The vehicle was diagnosed by a certified mechanic who determined that the brake booster had failed and needed to be replaced. The braked booster was replaced. While driving approximately 10 MPH in the snow, the contact depressed the brake pedal, and the brake pedal went to the floorboard before the vehicle came to a stop. There was no warning lights illuminated. The vehicle was returned to the mechanic who diagnosed the vehicle and determined that the ABS module had failed. The vehicle had not been repaired. The contact became aware of Technical Service Bulletin: 13N02. The manufacturer was made aware of the failure and confirmed that the VIN was not covered under warranty, Service Bulletin, or recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 140,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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