Complaint 2047421

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

This 2018 Ford Taurus had a water pump fail. This vehicle has a water pump inside the engine instead of attached to the outside of the engine like usual. When it fails, coolant fluid gets inside of the engine and ruins it. Normally, when a water pump fails, coolant would leak but not inside of the engine. This is a design flaw. This 2018 Taurus was bought new and maintained with excellence at Ford dealerships. This is a loss of worth of $6000 to me. The dealership states it would cost $10000 to replace the engine so it is not worth fixing. We will be getting rid of it so there will be nothing available for inspection especially since you would have to take the engine apart to get at it. Safety was not a concern. I am reporting this to you at the suggestion of Ford Customer Relations. Interestingly, today the service advisor at the dealership said he had 2 other Tauruses at the dealership at this same time with the same water pump failure/engine destruction. It seems unlikely that this is a coincidence. There should be a recall so that others do not suffer. A warning light did come on. AAA was called and the vehicle was towed to the dealership.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.