Complaint 2043237
2021 RAM PROMASTER 2500 • POWER TRAIN • incident Jul 29, 2024
- Complaint ID
- 2043237
- Make
- RAM
- Model
- PROMASTER 2500
- Model Year
- 2021
- Component
- POWER TRAIN
- Incident Date
- Jul 29, 2024
- Date Received
- Nov 25, 2024
- Data As Of
- Jul 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving 5 MPH uphill, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle started rolling backwards down the hill. The contact depressed the brake pedal and stopped the vehicle. No warning light was illuminated. The vehicle was towed to a dealer, then the vehicle was towed to another dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified on the failure but offered no assistance. The approximate failure mileage was 37,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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