Complaint 2039573

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2016 Lexus GX460. The contact stated while driving 10 MPH and attempting to make a right turn into the garage, the brake pedal was depressed; however, the vehicle failed to respond and crashed into the garage wall. The vehicle was towed to an Auto Body Shop by the Insurance Company and the body damages were repaired; however, the brake failure was not diagnosed. The contact inquired about the brake failure at the Auto Body Shop and was informed that there was no failure with the brakes. The vehicle was driven back to the residence without failure. However, the following day while driving out of the driveway, the brake pedal was depressed; however, the vehicle failed to respond. The contact used the parking brake to stop the vehicle. The vehicle was towed to the dealer; however, the dealer was unable to determine the cause of the failure. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and a case was opened. The contact stated that a Lexus engineer retrieved the EDR; however, there was no issues found with the braking system. The failure mileage was 53,537.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.