Complaint 2031814

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

I own a converted Ford Transit 2019-2022 Lightning eMotors FT3-86, which is referenced in Recall Notice 23V-207. The recall involves defective eMatrix battery packs. One of my EV batteries has completely failed—it won't charge, respond, or work at all—drastically cutting my vehicle's effective range to under 60 miles, making it difficult and unsafe to rely on for longer trips. I purchased the vehicle in December 2023, and the dealer gave no indication of any issues or recall notices. Despite asking for a warranty, I was forced to sign an agreement that the vehicle was sold "as is." Soon after, I discovered the recall. Lightning eMotors, the manufacturer, has since gone into bankruptcy and receivership, leaving me without support or options for repair. There were no warning lamps or indicators before the battery failure. The problem became apparent when the vehicle failed to hold a charge, and I have been unable to use the vehicle normally since. No dealer or independent service center has been able to address the issue due to the manufacturer's dissolution. I am seeking guidance on how to proceed, as Lightning eMotors is no longer operational and there seems to be no clear remedy path for this critical safety issue.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.