Complaint 2023828

Complaint Summary

AIR BAGS

Owner Narrative

The contact owned a 2021 Subaru Impreza. The contact stated that while stopped at a red light, another vehicle crashed into the rear of the vehicle. The force of the impact caused the contact to hit another vehicle which then caused that vehicle to also hit another vehicle; in total, four vehicles were involved in the accident. The contact's air bags did not deploy upon impact. The contact was taken to hospital via an ambulance where they were treated for a nasal fracture. The contact also suffered additional bruises to the face, both arms and right upper thigh. During a recent surgery for an appendix removal, the contact's surgeon discovered bruising on the contact's colon; likely caused by the accident. The driver that caused the collision claimed to have suffered from a seizure which caused the accident; that driver did not suffer any physical injuries. The whereabouts of the other two drivers involved in the accident were unknown. A police report was filed. The contact's vehicle was towed to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.