Complaint 2022453

Complaint Summary

STEERING

Owner Narrative

On [XXX] we were traveling westbound on [XXX] from Keenesburg, CO in our 2014 Ford F-350 Super Duty at roughly 75mph. We were in the right lane and went over a bump in the road and as soon as we did, the steering wheel and the entire front end of the truck started shaking violently. We pulled onto the shoulder of the highway to slow down/stop. Once the truck stopped shaking, we pulled back into the right lane from the shoulder and shortly before the [XXX] exit we hit another bump in the road and the steering wheel as well as the front end of the truck began violently shaking. We again moved over to the shoulder of the highway, slowing down until we were at a full stop. At that point we decided we weren't going to go to our destination and exited the highway at the [XXX] exit. *We're not entirely sure what component or system failed but believe it to be related to the steering or suspension and yes it is available for inspection. *Our safety was at risk due to the high rate of speed we were traveling when this happened and without any warning whatsoever. Had we not been able to move onto the shoulder to stop the vehicle, who knows what could've happened. Thankfully, there were not a lot of other vehicles on the road both times this occurred. *We are hesitant to operate the truck so it has not yet been reproduced or confirmed by a dealer or independent service center. *Again, we are hesitant to operate the truck so it has not been inspected by anyone yet. *No, there were no warnings at all. No warning lamps, no messages, nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.