Complaint 2020615

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

On [XXX], I was riding on [XXX] south of Hopland, CA. The bike has less than 1400 miles on it. Had the cruise control set for between 65 and 70 MPH. Bike started slowing down, numerous lights came on, engine stopped running. Made my way to across 2 lanes of traffic to the side of the road. Turned the bike off, put down kick stand, got off the bike, walked about 20 to 25 feet away. The Check Engine Light did not come on. Came back, got on the bike started the engine and came home, approximately 30 miles. Had 3/4 of a tank of fuel. Did not try the cruise again. Did not ride the bike from April 9th until I went to Sonoma Harley on August 23 for repair. The bike is available for inspection at any time. I explained what happened, they wrote up a repair order with an estimate of $74.00. They said the $74.00 would cover their Diagnosis time in case they didn't find anything wrong. I refused to sign the repair order and left. I met with the dealer service manager on August 28th. She said Harley doesn't pay diagnosis time unless the find something wrong. The tech would ride the bike on their 5-mile test loop, and try the cruise, if it didn't fail, it's on us. She asked if the Check Engine Light had come on? I said no, it didn't. Service manager said the ride the bike, try the cruise if it fails again, call her immediately. I'm extremely reluctant to ride the bike and with the lack of concern about the engine dying while driving at highway speeds. I believe this is a huge safety concern. No warning lamps, messages, or symptoms occurred prior to this incident. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.