Complaint 1991195
2023 HYUNDAI IONIQ 5 • ELECTRICAL SYSTEM • incident May 10, 2024
- Complaint ID
- 1991195
- Make
- HYUNDAI
- Model
- IONIQ 5
- Model Year
- 2023
- Component
- ELECTRICAL SYSTEM
- Incident Date
- May 10, 2024
- Date Received
- May 13, 2024
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The contact owns a 2023 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V204000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the message "Stop Car - Check Power Supply" was displayed. The contact pulled over to the side of the road, and her husband met her at the location. The contact stated that after her husband restarted the vehicle, a message advising to drive was displayed. The contact stated while her husband was driving 30 MPH, the vehicle decelerated to 20 MPH and stalled. The contact's husband was unable to restart the vehicle. The vehicle was towed to the residence. The local dealer was contacted and informed the contact that the earliest availability for the recall repair was June 10, 2024. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to assist the contact in locating a dealer who had the part for the recall repair. The failure mileage was unknown. Parts distribution disconnect.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
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