Complaint 1977458
2021 FORD EXPLORER • ELECTRICAL SYSTEM • incident Jul 22, 2023
- Complaint ID
- 1977458
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2021
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Jul 22, 2023
- Date Received
- Mar 22, 2024
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the audio connection failed to function as intended. The contact stated that there was no audio power. The vehicle was taken to the dealer and the contact was informed that the radio audio connection was in the rear hatch of the vehicle and that water had been leaking into the rear hatch of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and agreed to assist with sixty-five percent of the repair cost. Additionally, the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was 33,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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