Complaint 1965336

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

My 2018 Chrysler 300 u connect radio screen is delaminating getting bubbles. It’s causing it to press random buttons uncontrollably which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. It’s very distracting, climate controls turn on and off on their own, it’s makes phone calls on its own. The backup camera isn’t working right, The car is available for inspection. The safety of me and others is put at risk because it’s very distracting and unsafe to drive like this. This is a safety hazard as it causes the driver to be distracted in order to attend to the incessant beeping and issues related to AC/heat, navigation or radio & It could easily cause a car accident. I have taken it to a Chrysler dealership where they told me I will have to buy a new one and it’s not covered under warranty. I personally am struggling financially and can’t afford it. I first noticed this a few months ago when the screen started getting big bubbles.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.