Complaint 1961733

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The contact owns a 2011 Ram 1500. The contact stated that the vehicle was experiencing electrical failures. The contact stated that while approaching the vehicle with the key fob, the doors would unlock independently, and the windows would roll down independently. The contact also stated that the front driver's side window had failed to roll down while using the power window switch. The contact stated that the failure had been recurring intermittently. Additionally, the contact stated that he had noticed moisture in the storage compartments underneath the rear passenger's side and rear driver's side seats. The contact stated that he also noticed that the rear driver's side floorboard was wet. The contact stated that upon retrieving items from the storage compartment underneath the rear passenger's side seat, he noticed that there was approximately 1-inch of water in the storage compartment and there was mold behind the rear passenger's side seat. The contact stated that he vacuumed out the water out with a hose, and then used a towel. Additionally, the contact stated that upon inspecting the vehicle after it had rained the following day, he noticed that there was water in the storage compartments underneath the rear driver's side and passenger's side seats. The contact also noticed that the floorboard on the rear driver's side and passenger's side was significantly wet, and there was a water mark on the ceiling. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.