Complaint 1950335
2021 FORD EXPLORER • BACK OVER PREVENTION • incident Aug 1, 2023
- Complaint ID
- 1950335
- Make
- FORD
- Model
- EXPLORER
- Model Year
- 2021
- Component
- BACK OVER PREVENTION
- Incident Date
- Aug 1, 2023
- Date Received
- Dec 14, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
BACK OVER PREVENTION
Owner Narrative
The contact owns a 2021 Ford Explorer. The contact stated that the screen display was blue and black and became inoperable. While reversing, the screen was blue. The contact was unable to use the GPS feature. There were no warning lights illuminated. The contact called the local dealer, and the contact was informed that the vehicle could be repaired under warranty. The system showed that the screen had connected and disconnected. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V342000 (Back Over Prevention). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 42,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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