Complaint 1946287

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication, dial random numbers over and over and over and I cannot stop it. The navigation is totally unreliable right now and selects random destinations, takes me into the ocean or to Africa, screen spins. This is a terrible distraction while trying to drive. This is a safety hazard as it causes the driver to be distracted in order to attend to the incessant beeping and issues related to AC/heat, navigation or radio (volume, etc.). I turn off the whole thing and unplug my phone, then it miraculously turns itself back on and automatically Bluetooth to my phone even though I have turned that portion of my phone off too. This appears from Chrysler Forums to be an issue among a large group of Chrysler 300 Year Model 2018 owners. I am encouraging them to file a concern with your group and to ask for a recall of the car for this reason. I currently am waiting (for 3 weeks) for the part to get the screen replaced through my dealership. It is scary to drive and unsafe. It randomly calls any number 10 times in a row and I am distracted trying to stop the call multiple times. I live in Phoenix AZ and when the A/C switches from cold to heater and turns on the seat heater I about pass out driving. It is too hot here to drive with no A/C and when the heater comes on I am trying frantically to turn off while driving. It is like the car has become possessed!!!

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.