Complaint 1932429
2016 FORD C-MAX • POWER TRAIN • incident Sep 27, 2023
- Complaint ID
- 1932429
- Make
- FORD
- Model
- C-MAX
- Model Year
- 2016
- Component
- POWER TRAIN
- Incident Date
- Sep 27, 2023
- Date Received
- Oct 2, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
Was driving it to a shop to do a transmission fluid exchange and got a big Stop Safely Now warning on the dash with an AdvanceTrac warning as well. Car stopped dead on a freeway off ramp - was very fortunate to get an immediate SoCal Freeway Service tow off the ramp in Los Angeles to a safe place, and after AAA told me I might wait 4 hours for a tow to my preferred Ford dealer, I got the car restarted and got it to a another dealer a couple miles away. Inspection showed a P0B37 error code with chafing of the high voltage battery harness. The dealer originally quoted me $1200 to fix it, but when I mentioned the California 10/150 hybrid powertrain warranty, they subsequently found TSB 17-0015 which deals with this exact issue on the 2013-16 Energi, and I've now read a report of the same issue on a 2017. The TSB quotes 1.8 hours labor with chafing and installation of heat shrink tubing, tie strap, and electrical tape... where the dealer came up with $1200 is beyond me. Obviously I'm pleased with the fact Ford is covering this one, but hope it doesn't happen to you... I had about 30 seconds to get the car to a safe place before it stopped entirely, and if I'd been in heavier traffic the vehicle would have stopped dead on a very busy expressway.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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