Complaint 1919820

Complaint Summary

POWER TRAIN

Owner Narrative

I purchased a 2012 Ford Fiesta SE on 3/3/23 from Auto Nation Dealership in Florida. I started noticing the excessive jerking & hesitating when I hit the gas petal. I can't pinpoint exactly when it started but it got progressively worse. I scheduled an appt. with Mechanic for 7/26/23 after almost driving into car in front of me and concerned about getting hit from behind or even worse plowing into a pedestrian. The mechanic concluded problem with transmission- dual clutch B. After doing research I find out about ford recalls as a result of all the lawsuits and complaints on transmissions for this very vehicle. I then brought car to Ford and was told that the recall didn't apply to my specific issue and would require upwards of $4000 to fix either by replacing specific pieces within the transmission or installing a new transmission. They also classified the vehicle as "unsafe to drive" The bottom line is Ford knew the transmission was faulty when they manufactured the car. Whether it's electrical or mechanical they're splitting hairs at this point. It's a failure with their transmission period. I've read many complaints concerning the issue I'm facing, and consumers shouldn't have to dish out thousands of dollars to correct anything that involves the transmission. It's unacceptable that a car I've own for 4 months is sitting in my garage and deemed "unsafe" Any issues concerning the transmission should be included in the existing recall and Ford should take ownership and pay for any repairs.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.