Complaint 1919690

Complaint Summary

FUEL SYSTEM, GASOLINE

Owner Narrative

The contact owns a 2008 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle started to jerk, and the contact became aware of a burning odor. The contact pulled over off the roadway. The check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump had failed. The water pump was replaced however, the failure recurred. The vehicle was taken back to the independent mechanic where it was diagnosed and determined that the brakes had failed and needed to be replaced; however, the failure recurred. The check engine warning light illuminated, and the low oil pressure warning light illuminated. The contact stated that after a week, the failure recurred, and the vehicle failed to shift into the intended gear. Additionally, the contact stated that the vehicle hesitated and stalled. The vehicle was towed to the independent mechanic where it was diagnosed that the engine failed and needed to be replaced. Additionally, the contact stated that she was informed by the dealer of the NHTSA Campaign Number 14V682000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer nor the manufacturer were notified of the failure. The failure mileage was unavailable.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.