Complaint 1894637
2015 TOYOTA HIGHLANDER • STRUCTURE:BODY • incident Nov 15, 2022
- Complaint ID
- 1894637
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2015
- Component
- STRUCTURE:BODY
- Incident Date
- Nov 15, 2022
- Date Received
- May 13, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
The rear tail gate seal for lamps on both the left and right side have failed and the lamp assemblies condense and fill with water. I have read other reports on your website of the same problem with the highlander. In your other reports the a person was told Toyota will not warranty the lamps because of moisture in them because it is not a safety issue. While it is because the moisture blocks the light for the vehicle behind to see and thus rear end. I live in Massachusetts and there is a yearly vehicle inspection and when I went to get it done I was told it would not pass safety inspection with moisture in the lamp so I had to get the left hand one replaced to pass. Now 6 months later my righthand tailgate lamp is full of moisture and will not pass my upcoming Massachusetts safety inspection. The cost was $205.44 now another of the same. It is definitely a safety issue in Massachusetts and in my opinin should also be treated as such by the NHTSA for Toyota recall and reimbursement.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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