Complaint 1894636
2015 TOYOTA HIGHLANDER • EXTERIOR LIGHTING • incident Nov 15, 2022
- Complaint ID
- 1894636
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2015
- Component
- EXTERIOR LIGHTING
- Incident Date
- Nov 15, 2022
- Date Received
- May 13, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
EXTERIOR LIGHTING
Owner Narrative
The rear tail gate seal for lamps on both the left and right side have failed and the lamp assemblies condense and fill with water. I have read other reports on your website of the same problem with the highlander. In your other reports the a person was told Toyota will not warranty the lamps because of moisture in them because it is not a safety issue. While it is because the moisture blocks the light for the vehicle behind to see and thus rear end. I live in Massachusetts and there is a yearly vehicle inspection and when I went to get it done I was told it would not pass safety inspection with moisture in the lamp so I had to get the left hand one replaced to pass. Now 6 months later my righthand tailgate lamp is full of moisture and will not pass my upcoming Massachusetts safety inspection. The cost was $205.44 now another of the same. It is definitely a safety issue in Massachusetts and in my opinin should also be treated as such by the NHTSA for Toyota recall and reimbursement.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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