Complaint 1881143
2021 RAM PROMASTER 2500 • SERVICE BRAKES • incident Oct 27, 2022
- Complaint ID
- 1881143
- Make
- RAM
- Model
- PROMASTER 2500
- Model Year
- 2021
- Component
- SERVICE BRAKES
- Incident Date
- Oct 27, 2022
- Date Received
- Mar 18, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
The brakes on this Ram Promaster 2500 failed 100 percent with the pedal going to the floor and not returning upwards. This occurred without warning. The drivers' safety and the safety of cross traffic were at extreme risk. With no brakes, the vehicle crossed through a T intersection and came to an abrupt stop after crossing a ditch and then becoming lodged into a concrete drainage structure. The driver was severely injured and hospitalized. There were no warning lamps or unusual noise coming from the vehicle. The current status of the vehicle is unknown as it was a rental and upon requesting an inspection the vehicle was removed and no access was granted. It is also believed the poor quality driver's seat contributed to the spinal injury of the driver as the seat has no padding and no shock-absorbing capacity and very limited adjustments. Additionally, no airbags were deployed even though the driver's new I-phone 14 pro's SOS feature was enabled, and dialed 911 via satellite due to the abrupt nature of the stop. The contact stated that the correct failure mileage was approximately 38,700 miles.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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