Complaint 1878854
2013 RAM 3500 • LATCHES/LOCKS/LINKAGES • incident Mar 9, 2018
- Complaint ID
- 1878854
- Make
- RAM
- Model
- 3500
- Model Year
- 2013
- Component
- LATCHES/LOCKS/LINKAGES
- Incident Date
- Mar 9, 2018
- Date Received
- Mar 9, 2023
- Data As Of
- Jul 1, 2026
Complaint Summary
LATCHES/LOCKS/LINKAGES
Owner Narrative
The contact owns a 2013 Ram 3500. The contact stated that the tailgate would fall open unintendedly while driving and the tailgate would fail to close securely after several attempts. The contact stated that the failure occurred several times. The vehicle was taken to the dealer, where the tailgate was replaced under NHTSA Campaign Number: 19V347000 (Latches/Locks/Linkages); however, the failure reoccurred while the contact was attempting to drive off the dealer's parking lot. The vehicle remained at the dealer. The contact stated that the following day, the dealer was able to close the tailgate securely; however, the failure persisted while driving. The dealer notified the manufacturer of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 4,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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