Complaint 1878733

Complaint Summary

SUSPENSION

Owner Narrative

2014 Ford F350 Super Duty Platinum 4x4 Diesel: Steering wheel started with small vibrations (90,000 miles), had Ford tell us that we needed a new track bar and bushing, so replaced it. Still having small vibrations in the 45-60 mph range. Then Ford said tie rod ends could be causing the problem did have some movement in the drag link, so replaced those, still having vibration. Had sound and clunking coming from steering box, so installed new steering box and pitman arm, and the small vibration has morphed into serious death wobble, and the pickup becomes almost uncontrollable until slowing down to under 45mph. Replaced all 4 shocks and the steering stabilizer. Sadly, the Ford dealership doesn't really seem to want to acknowledge there is a problem and work to fix it, and yet a quick internet search becomes extremely distressing quickly. To think, that you (NTSB) and Ford is likely going to wait until there is an accident before owning up to the fact that this is problematic and should be dealt with appropriately. They have offered to replace the steering stabilizer for 2017 or newer, even though they know it affects models as early as 2005. Clearly, neither you (NTSB) or Ford care about the people, it's just all about the dollar and CYA (Cover your [XXX]). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.