Complaint 1869653

Complaint Summary

SUSPENSION:FRONT

Owner Narrative

The issue is the Ford Death Wobble. It has happened to me four times now in the past two months. The first two times, I was not sure what it was. After the third, I called my local Ford dealership and informed them. They scheduled a time and I was to bring it there. The day before I was supposed to bring it, it did it again. The first time it happened, I was driving 70mph on a 65mph highway, going over a bridge when the truck started to shake profusely causing the steering wheel to jerk left and right. I had zero control over the truck. I began to slowly mash the break while being violently shaken and bounced around for a hundred yards, bouncing in and out of my lane. Luckily, there was no traffic at this time and I stopped without harm to any individual. I chalked it up to a scary incident and went about my business. Second time I was going over a bumpy road at 55mph when again, the truck began to violently shake and bounce out of control until I could get it to stop in the ditch on the side of the road. After taking it to a Ford dealer, they informed me of a few things that needed to be done and replaced, which we did. Four days after getting the truck back and “fixed” I was hauling my trailer and equipment for work when going 45min over a bumpy road, the truck began to again, violently shake and bounce until I could come to a stop. I took it back to the Ford dealership and they now recommend replacing all wheel bearings and damper assembly. They assured me the first time, the problem would be fixed. Have already spent $2,300 on them attempting to fix it and now they are recommending another fix of over $1,800 but now telling me, “it might not fix the issue.” I have a family. I am terrified I am going to harm myself or another individual while operating this f250. Ford wants me to dump money into a problem that they are aware of but refuse to make right. This issue, if not fixed, could kill myself or another individual or seriously harm someone.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.