Complaint 1806772
2009 FORD EDGE • AIR BAGS • incident Dec 8, 2019
Complaint Summary
AIR BAGS
Owner Narrative
Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life?!?! No one will return my calls!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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