Complaint 1804282

Complaint Summary

STRUCTURE:BODY

Owner Narrative

Dear NHTSA , I have a major safety concern regarding the frame of my 2007 Toyota Tundra Limited. My truck has only 128,665 miles on it, and it's pristine, except for the fact that the frame is rusted away, to the point where it needs to be replaced. I noticed last week that one of my straps holding up my gas tank was hanging, and my tank was near the ground. I brought it to my mechanic, and he said that the strap was fine, the strap was rotted off my frame. He said that the frame is in such dire shape that I was lucky that my truck didn't fall apart while driving it, and that I'm lucky the gas tank didn't drag on the highway, causing a catastrophic event. Upon researching this, I found that Toyota Corporation was aware of this major safety issue. Toyota evidently replaced quite a lot of these defective frames due to rust issues, but a recall was never sent out to all Toyota Tundra owners. I just spoke to someone at Toyota's Corporate office, and the person told me that there was nothing that Toyota could do for me, except say that they are sorry. How can such an important safety issue with these Toyota Tundra frames not trigger a recall? Is there anything that the NHSTA can do to make Toyota correct this hazardous safety issue and problem? A formal recall should have been sent out. How many more Tundra owners are still driving around with this major life safety problem, that they are unaware of? Please help me, Toyota needs to do more than just say 'sorry'. If there something that you can do? If not, where do I turn next? Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.